Who we are
Welcome to SRL TOUR & TRAVELS. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, browse our travel packages, contact us, create an account, or make an enquiry or booking.
This Privacy Policy explains how SRL TOUR & TRAVELS collects, uses, stores, and protects your personal information when you use our website, https://srltours.com/, and our travel-related services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you use our website or contact us for travel services.
Depending on the service you request, this information may include:
Full name
Email address
Mobile or telephone number
Billing or contact address
Travel preferences
Destination and tour preferences
Number of travellers
Travel dates
Booking and enquiry details
Passport or other travel-document information when required to arrange travel services
Information provided through contact or enquiry forms
Account login information
Any other information you choose to provide to us
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, approximate location, referring website, and information about how you interact with our website.
2. How We Use Your Information
SRL TOUR & TRAVELS may use the information we collect for legitimate business and travel-service purposes, including:
Responding to travel enquiries and requests
Providing tour packages and travel-related services
Processing and managing bookings
Arranging flights, hotels, tours, transfers, and other travel services
Communicating with you about your enquiry or booking
Creating and managing your website account, where applicable
Providing customer support
Confirming or updating travel arrangements
Processing payments through applicable payment service providers
Improving our website, services, tour packages, and customer experience
Understanding website usage and performance
Preventing fraud, misuse, and unauthorized activity
Sending service-related communications
Sending promotional offers, travel updates, or marketing communications where permitted by applicable law
Complying with applicable legal, regulatory, tax, accounting, and security requirements
3. Travel Booking Information
When you request or purchase a travel service through SRL TOUR & TRAVELS, we may need to collect information required to make or manage your booking.
This may include traveller names, contact details, travel dates, destinations, identification or passport information, and other information required by airlines, hotels, tour operators, visa providers, transportation providers, or other travel partners.
We only intend to use such information for legitimate purposes connected with providing or arranging the requested travel services and related customer support.
4. Information Sharing and Disclosure
SRL TOURS does not intend to sell your personal information for money.
However, we may share relevant information with trusted third parties when necessary to provide our services or operate our website.
These parties may include:
Airlines and airline service providers
Hotels and accommodation providers
Tour operators and destination service providers
Transportation and transfer providers
Visa and travel-document service providers
Payment processors and financial institutions
Website hosting and technology providers
Analytics and website-performance providers
Customer-support or communication service providers
Professional advisers, auditors, or legal representatives
Government authorities or law-enforcement agencies where legally required
We aim to share only the information reasonably necessary for the relevant purpose.
Third-party service providers may have their own privacy policies and terms. We recommend reviewing the privacy policies of third parties before providing information directly to them.
5. Payment Information
Where payments are made for tours, flights, hotels, or other travel services, payment transactions may be processed by third-party payment providers.
SRL TOUR & TRAVELS may not directly store complete payment-card details where payment processing is handled by an external payment provider. Payment information may be subject to the privacy and security policies of the relevant payment processor.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and improve the user experience.
Cookies may be used for purposes such as:
Website functionality
Security
Remembering user preferences
Website analytics
Performance monitoring
Marketing and advertising, where applicable
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, travel providers, payment services, social media platforms, or other external websites.
If you click on a third-party link, you will be directed to that third party’s website. SRL TOUR & TRAVELS is not responsible for the privacy practices, content, security, or policies of websites that we do not control.
We recommend reviewing the privacy policy of every third-party website you visit.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide requested travel services
Complete and maintain booking records
Respond to customer enquiries
Maintain business and financial records
Meet legal, regulatory, tax, accounting, and contractual requirements
Resolve disputes
Prevent fraud or misuse
Enforce our agreements and protect our legal rights
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
10. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Request restriction of certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request information about how your personal information is processed
Opt out of certain marketing communications
To exercise an applicable privacy right, please contact us using the details provided in the Contact Us section below.
We may need to verify your identity before processing certain requests.
11. Marketing Communications
If you have opted to receive promotional communications from SRL TOUR & TRAVELS, we may contact you with information about travel packages, special offers, destinations, services, or other relevant updates.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.
Please note that you may still receive important service-related communications concerning an existing enquiry, booking, payment, or travel arrangement.
12. Children’s Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children without appropriate authorization or a lawful basis where such consent is required.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
13. International Data Transfers
Because travel services may involve airlines, hotels, tour operators, technology providers, and other organizations located in different countries, your information may be transferred to or processed in countries other than the country in which you reside.
Where applicable, SRL TOUR & TRAVELS will take reasonable steps to ensure that such transfers are handled in accordance with applicable privacy and data-protection requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
15. Contact SRL TOUR & TRAVELS
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
SRL TOUR & TRAVELS
Website: https://srltours.com/
Phone: +91 93548 30924
Email: [info@srltours.com]
Address: [1525, sector-14, Sonipat- Haryana, 131001]
For privacy-related requests, please include sufficient information for us to understand and respond to your request.
16. Legal and Privacy Compliance
SRL TOUR & TRAVELS aims to handle personal information responsibly and in accordance with applicable privacy and data-protection laws.
Where applicable to our business and users, this may include requirements under Indian data-protection and information-technology laws and other applicable privacy regulations.
The rights available to you may depend on your location, the nature of the information collected, and the applicable law.
17. Consent
By using the SRL TOUR & TRAVELS website and submitting your information through our website, you acknowledge this Privacy Policy and consent to the collection and use of your information as described here, where consent is the applicable legal basis for processing.
Where applicable law requires a separate or specific consent, we will seek that consent through the appropriate mechanism.